Interaction Insights Service User Permissions
The table below describes the user permissions for managing the Interaction Insights Service.
Interaction Insights Operator Permissions
|
Action |
SysAdmin |
Service Provider |
Channel |
||||
|---|---|---|---|---|---|---|---|
|
|
Admin |
Oper |
Monitor |
Admin |
Oper |
Monitor |
Admin |
|
Add Service |
R |
R |
- |
R |
R |
- |
R |
|
Show button (show Customer Information Summary, see below) |
R |
R |
R |
R |
R |
R |
R |
|
Edit Service |
R |
R |
û |
R |
R |
û |
R |
|
Delete Service |
R |
R |
û |
R |
R |
û |
û |
|
Open Management Portal |
R |
R |
Read-only |
R |
R |
Read-only |
R |
|
Open Service Portal1 |
û |
û |
û |
û |
û |
û |
û |
|
Change Customer |
R |
R |
û |
R |
R |
û |
û |